2nd/3rd Line IT Support Engineer
An established and highly respected IT services provider is looking for an experienced 2nd/3rd Line IT Support Engineer to join its growing technical team.
With over four decades of success, this business has built a reputation for delivering reliable, high-quality IT solutions while maintaining a supportive, close-knit team culture. This is an excellent opportunity for a senior IT professional who enjoys solving complex technical challenges, working with a broad range of technologies, and playing a key role in maintaining and improving client infrastructure.
Key Responsibilities
- Providing advanced troubleshooting and resolution for escalated technical issues
- Managing and maintaining servers, virtualisation platforms, storage, and network infrastructure
- Supporting Microsoft 365, Azure AD, and Active Directory environments
- Administering Windows Server technologies, including DNS, DHCP, and Group Policy
- Configuring and maintaining firewalls, switches, VPNs, and network services
- Performing root cause analysis and implementing long-term solutions
- Supporting patch management, system updates, and security hardening
- Contributing to infrastructure upgrades, migrations, and new technology deployments
- Creating and maintaining technical documentation and knowledge base articles
- Mentoring junior engineers and providing technical guidance
- Ensuring systems meet security, compliance, and operational requirements
Skills & Knowledge
- Minimum 5 years’ IT experience, including experience in a senior technical support role
- Strong knowledge of Windows Server and Desktop operating systems
- Experience with Active Directory, Group Policy, DNS, and DHCP
- Strong understanding of Microsoft 365, Exchange Online, SharePoint, and Teams
- Experience with Hyper-V and virtualisation technologies
- Knowledge of Azure AD, hybrid environments, and identity management
- Strong networking knowledge, including TCP/IP, VLANs, routing, VPNs, and firewalls
- Experience with backup, disaster recovery, and business continuity solutions
- Knowledge of antivirus and email security technologies
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Full UK driving licence
- Ability to reliably commute to Hull and the surrounding areas
- Desirable:
- Experience supporting macOS, iOS, or Android devices
- Knowledge of Sage, Xero, or other business applications
- Experience with VoIP telephony systems
- Familiarity with Ubiquiti and SonicWall technologies
- Experience using monitoring tools
- Understanding of ITIL processes
- Relevant Microsoft, Cisco, CompTIA, or similar certifications
Key Info
Location: Hull, HU3
Wage: £35k-£39,995k per year
About the Employer
As a 2nd/3rd Line IT Support Engineer, you will act as a senior escalation point for technical issues, providing advanced support across server, network, cloud, and security environments. You will also contribute to IT projects, mentor junior engineers, and help ensure clients receive an exceptional level of service. This role offers exposure to modern technologies and the opportunity to work on a variety of infrastructure, migration, and improvement projects.
- Join a friendly, supportive, and collaborative team
- Work for a well-established business with over 40 years of success
- Opportunities for professional development and certifications
- Exposure to a wide variety of technologies and projects
- Company vehicle and mobile phone provided
- Free onsite parking
- Competitive salary based on experience
If you’re a proactive IT professional who enjoys taking ownership of technical challenges and wants to be part of a business that values teamwork, expertise, and continuous improvement, we’d love to hear from you.
Please send your CV and Cover Letter with the reference number 23432 to info@hbtc.co.uk